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The integration enables:

- Automatic logging of incoming calls and marking them in booking-related activity
- Finding and displaying the caller's name on agents' devices 
- Linking calls to specific processes in ParkFlow (pick-up order)

Below is a step-by-step guide on how to carry out the integration.

Step 1: Zadarma Account Configuration

1. Log in to Zadarma:

   - Visit the Zadarma website and log in to your account.

2. Configure API access:

   - Go to the Integrations and API section under the Settings tab.
   - Go to the Keys and API tab, then click Change keys. These details will be needed for authentication.

3. Enable notifications:

   - Go to the Integrations and API section under the Settings tab.
   - Enable Event notifications. It is important to check the option Do basic integration
   - Additionally, you can set the URLs obtained from ParkFlow. (If you do not do this, it will be set automatically when entering the keys in ParkFlow)

Step 2: Preparing ParkFlow for Integration

1. Log in to ParkFlow:

2. Go to the integration settings:

   - Navigate to Settings > Configuration > Integrations > Other > Zadarma

3. Enter the API credentials:

   - Use the API key and secret code from Zadarma to authenticate the connection in ParkFlow.
   - Make sure that both applications can communicate securely (click Test).

Step 3: Automation

Within the ParkFlow integration, you can define whether a caller should be redirected to a different path in the PBX if they have a booking that requires a pick-up to be performed. 

IVR field: the redirect scenario identifier (in the format 0-1, where 0 is the voice menu number and 1 is the script number); or in the format 1, where 1 is the scenario number (the voice menu number in this case is 0); or a PBX menu in the format 0-main, where 0 is the menu identifier; or a PBX extension number (three-digit number); or "blacklist" – in this case the call will be rejected with a busy signal;

Example IVR configuration in Zadarma:

ParkFlow's integration with Zadarma for phone call recognition enables the automation and streamlining of customer service. By following the steps above, you can configure a system that will increase the efficiency of process and communication management.